Returns Policy – Decking Boards Online
At Decking Boards Online, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-Day Money-Back Guarantee, subject to the following conditions:
1. Eligibility for Returns
Returns must be requested within 30 days of receiving your order.
The decking boards must be in the exact same condition as when they left our warehouse. This means:
No cuts, alterations, or signs of use.
No damage, including scratches, stains, or exposure to moisture.
Still securely packaged (if applicable).
Returns must be sent to our nominated distribution centre. The exact location will be provided upon approval of your return request.
2. Return Process
Submit a Return Request
Contact our customer service team at [your email/contact details] with your order number, reason for return, and photos of the boards.
Receive Return Approval
Once approved, we will provide you with the return address of the designated distribution centre.
Arrange for Return Delivery
The customer is responsible for all return shipping costs. We recommend using a reliable courier service to ensure the boards arrive in their original condition.
Inspection & Refund
Once we receive and inspect the returned boards, we will process your refund within 7 business days to your original payment method.
3. Important Notes
Non-Returnable Items: Any boards that have been used, cut, damaged, or not in original condition cannot be returned.
Change of Mind: Returns for change of mind are accepted under this policy, but the customer must cover return shipping costs.
Damaged or Incorrect Items: If you receive damaged or incorrect boards, please notify us within 48 hours of delivery for assistance.
For any questions or assistance, please contact us at [your contact details].
Thank you for choosing Decking Boards Online!